Privacy Policy
1. Information We Collect
We collect information to provide better services to all our users. The types of personal information we collect include:
- Contact details: Name, shipping address, billing address, phone number, and email address when you create an account, request a quote, or purchase products.
- Payment details: Transactional details needed to process invoices and payments (processed securely through authorized third-party gateways).
- Device information: Technical metadata like IP addresses, browser specifications, and cookie data to improve website styling and user experience.
2. How We Use Your Information
The information we collect is used solely to enhance your shopping experience and manage transactions:
- To process and deliver your furniture orders, and send you delivery updates.
- To provide customer service, handle returns, or answer inquiries regarding materials and sizing.
- To analyze site usage and debug performance gaps or error logs.
- With your permission, to send newsletter updates or promotional catalogs.
3. Cookies and Tracking Technologies
We use cookies to maintain your active shopping cart session, remember login states, and optimize page load speeds. You can configure your browser to reject cookies, but doing so may prevent certain interactive features of our checkout flow from operating correctly.
4. Information Protection & Security
We implement industry-standard Secure Socket Layer (SSL/TLS) encryption technology to safeguard data transmissions. Access to database servers is strictly restricted and monitored. While we use advanced safeguards, no electronic transmission over the internet can be guaranteed to be 100% secure.
5. Sharing of Information
Dots Furniture does not sell, lease, or rent customer email lists or personal details to third-party marketing brokers. Information is shared only with verified logistical and shipping partners to complete your deliveries, or when legally compelled by government regulations.